Política de envio
At LÉLÉ & BRÍGIDA - ESTOFADORES, LDA, we aim to offer efficient, reliable, and transparent shipping services to ensure your automotive accessories reach you quickly and safely.
4.1 Shipping Fee Structure
We maintain a clear, simplified shipping cost structure for all store orders:
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Orders $10.00 USD and Over: FREE SHIPPING worldwide on all qualified orders.
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Orders Under $10.00 USD: A flat shipping and handling fee of $5.99 USD applies.
4.2 Order Processing & Dispatch Timelines
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Processing Time: All orders for wheel hub caps, tire valve stems, and car interior storage hooks are processed within 1 to 3 business days (excluding weekends and official Portuguese public holidays).
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Cut-Off Time: Orders placed after 5:00 PM (GMT) will begin processing on the following business day.
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Order confirmation and dispatch notices are automatically sent to your registered email address (monitored by [email protected]).
4.3 Delivery Estimates & Carriers
Estimated shipping delivery times depend on your destination location:
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Standard Domestic / EU Delivery: 5 to 10 business days.
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International / Worldwide Delivery: 7 to 15 business days (depending on destination customs clearance speed).
4.4 Order Tracking
Once your package is handed over to the courier, a unique tracking number will be sent to your email address. You can monitor your shipment progress via the carrier's online tracking portal. Please allow up to 48 hours for tracking data to update in the carrier system.
4.5 Customs Duties, Taxes, and Import Fees
For international shipments outside the EU, incoming packages may be subject to import duties, VAT, or local customs processing fees levied by the destination country. All additional customs duties and taxes are the responsibility of the customer. LÉLÉ & BRÍGIDA - ESTOFADORES, LDA has no control over these regional charges.
4.6 Address Corrections & Unclaimed Packages
Please double-check your shipping address during checkout. If you notice an error in your delivery details, contact Ernesto Pinto at [email protected] within 12 hours of placing your order. We are not responsible for orders delivered to incorrect addresses provided by the buyer or packages returned due to non-collection.