Política de reembolso

At LÉLÉ & BRÍGIDA - ESTOFADORES, LDA, operating via qkfba1-2k.myshopify.com, we take immense pride in supplying top-tier automotive styling and practical interior accessories—including specialized wheel hub caps, high-grade tire valve stems, and ergonomic car interior storage hooks. We want you to be completely satisfied with every purchase that enhances your driving experience. However, if an item does not meet your expectations, our transparent and customer-centric Return & Refund Policy outlines exactly how we can assist you.

1.1 Standard 30-Day Return Window

You have 30 calendar days from the date of package delivery to request a return. To be eligible for a full refund or exchange, all returned merchandise must meet the following strict conditions:

  • Items must be entirely unused, uninstalled, and in the exact condition in which they were delivered. Wheel hub caps and valve stems must show no mounting marks, scratches, or wear.

  • Items must remain in their original manufacturer packaging, complete with all protective plastic films, clips, adhesive backings, instruction sheets, and branded inserts.

  • Car interior storage hooks must not have been mounted, adhered, or subjected to weight loads.

  • You must provide a valid proof of purchase (such as your store order confirmation receipt or invoice number).

1.2 Non-Returnable & Excluded Items

Certain classes of goods cannot be returned for hygienic, safety, or customized reasons:

  • Custom-engraved, tailor-made, or personalized automotive accessories.

  • Items damaged through improper self-installation, force fitment, or neglect.

  • Gift cards, downloadable products, or clearance promotional items marked as "Final Sale".

1.3 Return Initiation Procedure

To initiate a return request, please follow these steps:

  1. Send an email to our support representative, Ernesto Pinto, at [email protected].

  2. Include your order number, clear photographs demonstrating the unused condition of the item and its packaging, and a concise explanation for your return request.

  3. Upon approval, our support team will issue an official Return Merchandise Authorization (RMA) along with detailed return instructions. Do not ship items back without prior authorization, as unrecorded packages cannot be accepted or processed.

Official Return Address:

LÉLÉ & BRÍGIDA - ESTOFADORES, LDA

Attn: Returns Department (Ernesto Pinto)

Rua Encosta do Pilar 9000-776 Funchal, Portugal

1.4 Return Shipping Charges & Costs

Unless the return is due to a verifiable error on our part (such as receiving a damaged, defective, or incorrect item), the buyer is responsible for paying all direct return shipping fees. We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value shipments. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit by third-party carriers.

1.5 Inspection, Processing, and Refund Disbursement

Once your returned package arrives at our Funchal facility, our quality control team will inspect the items to confirm eligibility within 3 to 5 business days. Once inspected:

  • Approved Returns: We will process your refund immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days, depending on your bank's processing times.

  • Partial Refunds or Rejections: If an item is found to be used, missing parts, damaged due to improper packaging during return transit, or returned after 30 days, a partial refund or rejection notice will be communicated via email.

1.6 Damaged, Defective, or Incorrect Goods Upon Delivery

Please inspect your order upon receipt. If your wheel hub caps arrive scratched, valve stems damaged, or storage hooks broken, contact us within 48 hours of delivery at [email protected] with high-resolution photos or videos. We will immediately arrange a free replacement shipment or issue a full refund at no additional cost to you.